Frequently Asked Questions

Are your cushions handmade to order?

Yes. Each cushion is made to order, so please allow time for us to make it before it ships. Delivery time is additional; you'll see the available delivery estimate at checkout.

What is the difference between polyester and feather inners?

Polyester gives a firmer, more structured look. Feather feels softer and can be shaken and plumped for a relaxed, fuller finish. The available choices are shown on each cushion's product page.

What size inner should I use for a 16-inch cover?

Where applicable, we use an 18-inch inner in a 16-inch cover for a plumper finish. If you are buying Cover Only, check the individual product's size and choose an inner to suit the look you prefer.

Where can I learn more about choosing an inner?

Read our Cushion Cover & Inner Choice Guide for more on feel, fullness and sizing.

Can I return an item?

Please check our returns policy for the conditions that apply, and contact us before sending an item back.

What if my order arrives damaged or incorrect?

Please contact us promptly so we can look into it and help put things right.

How do I care for my cushion cover?

Care depends on the specific fabric. Please follow the care guidance for your cushion rather than using the same washing method for every cover. If you're unsure, ask us before cleaning it.